Food & Beverage Team Leader

The National Trust is renowned for its food and hospitality. We run 185 cafes all over England, Wales and Northern Ireland, and we'd love you to join us. 

We’re looking for a Food and Beverage Team Leader to join us. Because we are in a rural area, please think about how you’d be able to get here for work, before applying for the job.

Benefits: We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work-life balance. Please read our package, below, to see what benefits we offer you.

Hours: 1865 hours a year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

Working 5 days a week. Shifts with be 7.5 hours during the summer period (March-October) and 6.5 hours in the winter (November- February). Working from 9am at the earliest to 5:30pm at the latest. 

Salary: £11.64 an hour

Duration: Permanent

Interview date: Wednesday 6th November 2024

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Reporting to the Food & Beverage Manager, you'll be based at Brockhampton, (near Bromyard, Herefordshire, WR6 5TB), a 1,700-acre farmed estate with a romantic timber-framed manor house dating back to the late 14th century. There are miles of walks through the park and woodland, featuring ancient trees and the Lawn Pool. As well as the manor house, Brockhampton also has a chapel, second-hand bookshop and the Granary kiosk located in the courtyard. 

You will be working in a busy kiosk and supporting the running of the business by placing orders, completing food safety paperwork and leading a small team each day to deliver a great customer service and financial contribution.

As a Team Leader, you’ll be giving day-to-day support to your team, to make sure they’re consistently giving great service to everyone who comes to the café. This is a busy, lively place to work, so you’ll need to be adaptable.

Your focus will be front of house, dealing directly with people and serving them food and drink. Crucial to this role will be your love of working with people, your positive ‘can-do’ attitude and your desire to provide an outstanding service.

Using your excellent eye for detail, you’ll make sure all displays and signs are accurate, and that the food is looking good. At times, you may need to help the kitchen team with preparing food.

You’ll also be supervising the induction and training of colleagues, to help build a team that’s dedicated to great service and to giving people a day to remember.

We’ll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish. 

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

No experience is needed, but we’d love to hear from you if you’re:

• Friendly and adaptable, with a positive ‘can-do’ approach.
• Enthusiastic and willing to learn.
• A people person, who cares about communicating well and giving great service.
• Aware of health and safety compliance.
• A problem solver, who can lead and support a team every day.

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme 
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.