Job Title: Service ManagerContract Type: PermanentSalary: £35,137.71 per annum (£36,358.34 is achieved after 18 months successful performance in the role)Working Hours: 37.5 per weekWorking Pattern: Shifts including weekends and evenings between Mon & Sun 07:00 & 22:30Location: Harbour Place, WorkingtonIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.The difference you will make as a Service ManagerThe build for this brand-new extra care scheme Harbour Place in Workington is well underway and we are now recruiting for the Service Manager. You will provide motivational leadership to empower and engage your team to deliver an outstanding service that puts customers first with responsibility for the safe operational management of care and support services.About youWe are looking for someone with:

Experience of managing a team within a supported housing environment with a vulnerable and diverse group of customers
Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and gain improvements
Have conflict resolution skills and be confident and consistent when making decisions
Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services
Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvements

Why Riverside?At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy:

Competitive pay & generous pension
28 days holidays plus bank holidays
Flexible working options available
Investment in your learning, personal development and technology
A wide range of benefits

Diversity and Inclusion at Riverside:We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.Applications may close before the deadline, so please apply early to avoid disappointment.

Service Manager

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