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Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.
RESPONSIBILITIESPromote a warm and welcoming environment for residents, staff and visitorsManage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the homeDrive the occupancy and reputation of the Care Home as part of a community engagement team Support resident and family feedback with a focus on customer care Assist with the recruitment of home staff, completing employment new starter checks and arranging inductionsPayroll preparation for home based staffProvide advice and guidance to employees on queries using the HR tools and resources availableEnsure that all personal files are stored securely Attend meetings and produce accurate notes and minutes where requiredEnsure all rotas are completeManage safe contents, petty cash, and resident fund accountsUpdate ad-hoc training, supervisions, and appraisals on staff recordsOffer guidance on staff development opportunities including signposting to Apprenticeships and qualifications
NEED TO HAVEExperience in a customer facing rolePrevious involvement in HR administration and recruitment High level of attention to detail and the ability to prioritiseProficient user of Microsoft- specifically Word, Excel and OutlookCIPD qualification would be beneficial
REWARDS AND BENEFITSRewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspectionUnlimited access to our generous refer a friend scheme, earning up to £500* per referralAccess to a wide range of retail and leisure discounts at big brands and supermarketsFree access to medical specialists, who are available for a second opinion if you need it to make a decision with confidenceConfidential and free access to counselling and legal servicesTax code review service, where we will check that you are on the right code and paying the right level of taxOption to join our monthly staff lottery alongside thousands of colleagues across the UK
As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
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