Technical Service Centre Specialist

THE ROLE:

Responsible for providing technical support on our offers including Heaters, Controller, Recorders, Power, Systems and solutions for European customers, global businesses and partners across the world.

RESPONSIBILITIES:

• Phone, email support at 1st level for our offers including Heaters, Controllers, Recorders, Power and systems and solutions offers.
• Managing and Logging of Customer Support issues in our Issues Management tool, CX.
• Support for other business.
• Nominated non-support activities required by the Technical Support Manager or Team Leader.

Geographical areas of responsibility are:

• End users - Global Customers and Partners.

SKILLS, KNOWLEDGE AND EXPERIENCE

Skills:

• Must be able to effectively communicate in the English language.
• Highly technically competent with excellent diagnostic and analytical skills.
• Ability to work calmly and logically.
• Self-motivated with good organisational skills.
• Excellent verbal and written communication skills.
• Confident with PCs and common office applications.
• Confident when talking on the telephone with customers, salespeople, and other related business contacts.

Experience:

The ideal candidate will be able to demonstrate knowledge of the following subject areas.

• Industrial instrumentation, control theory and its practical application.
• Industrial sensors and measurement technologies.
• Common communications protocols including RS232, RS485, fieldbus and ethernet protocols.
• Some knowledge of our or similar competitor products (training will be provided to the right candidate).

Qualifications:

• Country dependent but for the UK HND/HNC in Electrical and Electronic engineering or equivalent local qualification.

WHAT WE OFFER:

• You can look forward to growing your career in a dynamic workplace with significant personal responsibility and flexible working models to ensure the right work/life balance.
• A dynamic and personal atmosphere, working across teams.
• A company culture that encourages performance and cooperation.
• An attractive compensation package including the comprehensive fringe benefits expected of an international company.
• We are an employer that is characterized by both the appreciation and equal opportunities of our employees, a recipe for generating success.
• Every day, we empower employees to achieve more and experience exciting careers.