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THE ROLE:
Responsible for providing technical support on systems for the UK & Ireland, group companies and partners across the world.
Geographical areas of responsibility are:
- End users - UK & Ireland, Group Companies & Partners - rest of world.
- The role may require travel within the UK and overseas including offshore.
- The role includes providing out of hours Customer support on a 24/7 rota (typically 1 in 4).
RESPONSIBILITIES:
Core
- 1st & 2nd level technical support for engineered systems and solutions.
- Investigate complex technical problems & liaise with R&D in support of resolution.
- Support for remote engineers, including outside of normal hours when on duty.
Occasional
- Assist with systems SAT, FAT and commissioning.
- Provide on-site technical expertise.
- Deliver training courses to end-users and internal personnel.
- Nominated non-support activities required by the Technical Support Manager or Team Leader.
SKILLS, KNOWLEDGE, AND EXPERIENCE
Required
- Full UK Driving License
- Excellent systems diagnostic and analytical skills
- Wide ranging knowledge of PC and server hardware and operating systems
- Relational database administration and support
- High-level programming experience including SQL, C, C++, Visual Basic, dotNet
- Networking and communications technologies and protocols
Desirable
- Confident when talking with customers at all levels
- Client/server architectures
- Virtual machines and virtual networking
- DCS and industrial process control systems
- PLC hardware, PLC programming (IEC(phone number removed) and diagnostics
Minimum Formal Qualifications
- HNC/HND with relevant Engineering experience
