IT Support Engineer

IT Support Engineer x2

Up to £30k

Worthing, West Sussex

middle is partnered exclusively with an IT Managed Services Provider (MSP/IT Consultancy) based in Worthing to onboard several IT Support Engineers! After already placing within the business, we know firsthand how well they treat their staff and clients!

This is a great move for a Service Desk/IT Support Engineer who is looking for the right environment to grow and develop their skills.

This MSP offer every Engineer a clear progression plan, exciting project work and a great team culture. In time you will receive your own training platform account, fully paid for by the business to help your develop and take whichever courses you find relevant.

They love helping their SME clients in the region and are ever growing, through natural business referrals all down to the great engineers already onsite.

The Role:

You will be joining a close-knit team of Engineers to offer 1st/2nd line duties within their managed services team. Support circa 3,500 end user clients with their day-to-day IT support, whilst gaining access to projects such as; site relocation, server installs and upgrades, implementing backup solutions and much more.

Ideal Skills:

• Proficient experience within Windows environments.
• O365, SharePoint, Exchange and Microsoft Entra ID (Azure Directory) experience. (user admin and GPO level ideally).
• Ability to diagnose and troubleshoot customer issues within a fast-paced environment circa 100 tickers per day in the team.
• Hardware knowledge and troubleshooting .
• Understanding of networking principles and protocols Routers, Switches, connectivity, VLAN
• A minimum of 1-year experience on a Service Desk/IT Support.

Benefits:

• A genuinely friendly and professional team around you.
• Broad experience within a managed service provider projects, networking, deployment, infrastructure designs, security, cloud and much more.
• Bonus after qualifying period.
• 28 days holiday increasing to 32 over time.
• Pension plan.
• Private healthcare.
• Access to a training platform to gain certifications.
• The opportunity to work with two MSP founders/owners that have incredible experience to share who genuinely care about their peoples development!
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If you feel this role is right for you and you thrive in a relaxed and supportive environment, please submit your CV.

Middle Recruitment Limited is an Equal Opportunities Employer. Middle provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history.

1stLine Engineer, 2ndLine Engineer, IT Support Engineer, IT Engineer, MSP Engineer, Service Desk Engineer, Service Desk Analyst, Helpdesk Engineer.