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Job Title: IT Technician
Location: Worthing
Salary: £24,000 - £26,000 per annum (based on experience)
Job Type: Full-time, Permanent
Reports to: IT Manager
About Us
We are a leading IT Managed Services Provider, offering comprehensive on-premises and cloud solutions to clients across various sectors. Our team of dedicated IT professionals work to deliver reliable, high-quality IT support, empowering businesses with the tools and systems they need to thrive.
The Role
As an IT Technician, you will be a key part of our service delivery team, providing essential technical support and ensuring our clients' IT systems run smoothly. This role will require a blend of on-site and remote support for both on-premises and cloud environments. Your primary responsibilities will include troubleshooting, maintenance, installation, and upgrades for a variety of IT systems, including desktops, servers, networks, and cloud-based applications.
Key Responsibilities
* Provide 1st and 2nd line support to clients on-site and remotely.
* Troubleshoot and resolve issues across on-premises and cloud infrastructure.
* Assist with the installation, configuration, and maintenance of hardware and software.
* Monitor system performance, manage backups, and perform regular maintenance tasks.
* Maintain documentation for processes, configurations, and troubleshooting steps.
* Collaborate with the wider IT team to enhance service delivery and client satisfaction.
* Provide guidance and training to clients, where necessary.
* Maintain adherence to service level agreements (SLAs) and escalate issues as needed.
* Contribute to IT projects, including migrations and upgrades.
Skills and Experience
* Technical Knowledge: Proficiency with Windows, macOS, and Linux operating systems. Experience with cloud solutions, particularly Microsoft 365, Azure, and/or AWS. Familiarity with network configuration, vitalisation (e.g., VMware, Hyper-V), and backup solutions.
* Troubleshooting: Ability to diagnose and resolve issues across hardware, software, network, and cloud environments.
* Communication: Strong verbal and written communication skills, with the ability to explain technical issues to non-technical users.
* Organisational Skills: Ability to manage multiple tasks and priorities, meeting deadlines effectively.
Qualifications
2+ years of IT support experience in a managed services or similar environment.
Certifications such as CompTIA A+, Network+, Microsoft Certified: Azure Fundamentals, or similar are advantageous.
Full UK driving license required (some travel to client sites).
Benefits
* Opportunity to work in a dynamic, growing industry
* Ongoing professional development and training opportunities
* Company benefits including holiday allowance, pension plan, and more
