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In this position, you'll be responsible for a range of tasks, including preparing quotations, issuing thermal survey reports, system accuracy reports, and calibration certificates. Additionally, you'll help schedule field service activities, monitor workloads, and ensure compliance with contractual obligations.
Youll play a key role in supporting our internal and external engineers and ensuring our service processes run smoothly, all while maintaining high standards of efficiency and service delivery.
Key Responsibilities:
Manage System Support and Calibration Service Level Agreement (SLA) renewals for both existing and new contracts.
Process order entries for various projects, including large, small, and SLA-specific projects.
Issue invoices for all service orders.
Book calibration contract customers 6-8 weeks in advance to ensure service scheduling is optimised.
Provide support to both internal and external engineers, ensuring that service requests are handled effectively.
Manage service requests in the system, including the Field Service Admin Queue or your own dedicated queue.
Raise purchase requisitions for internal and external teams as needed to facilitate service delivery.
Skills and Competencies:
Communication: Strong verbal and written communication skills, with a professional telephone manner and the ability to write clear, concise reports and documentation.
Attention to Detail: Excellent administrative skills, with an exceptional eye for detail. Youll need to identify inconsistencies and know when to question them to ensure accuracy.
Technology Proficiency: Proficient in using Microsoft Office 365 Suite, particularly Excel. Familiarity with Oracle and SAP systems would be an advantage, though not essential.
Problem-Solving: A hands-on approach to getting the job done, showing initiative to work beyond the immediate remit when necessary. Strong ability to follow established procedures, while recognising when something is not correct.
Teamwork: A customer-centric approach, demonstrating a collaborative attitude when working with colleagues and all stakeholders. Youll need to work well within a team while also being self-motivated to work independently when required.
Organisation: Strong organisational skills with the ability to juggle multiple tasks and manage time efficiently to meet deadlines.
What We're Looking For:
We are looking for someone who thrives in a fast-paced, customer-focused environment and can manage multiple priorities. If you are highly organised, detail-oriented, and have a solid understanding of administrative tasks within a technical service environment, we would love to hear from you. A proactive and collaborative attitude is key, as well as the ability to work with minimal supervision and contribute to the overall success of the team.
