Customer Service Advisor

Lloyd Recruitment Services Ltd

Posted 5 days ago, valid for a month

Wrexham, Wrexham LL144EJ, Wales

£24,000 - £28,800 per annum

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

The position is for a Customer Service Advisor in a busy team, assisting homeowners, tenants, and property owners with queries related to repairs.
Candidates should be confident communicators with a focus on problem-solving and the ability to multi-task during busy periods.
Key responsibilities include taking call details, updating the system, booking appointments, and transferring calls as needed.
The job offers a referral bonus of up to £500 for referring a friend, but only shortlisted applicants will be contacted.
Experience requirements and salary details are not explicitly mentioned in the job description.

Customer Service AdvisorWorking as part of a busy customer service team, you'll be provided with all the training you need to "jump on" the phones, and help house owners and tenants, commercial landlords and industrial property owners and developers, with a range of queries and updates on repairs that are being / need to be carried out on their properties.You'll need to be a confident communicator, keen to help resolve problems through positive customer service and able to multi-task especially during busy periods.The Role:

Each call will require you to take down details of the specific situation, updating the system accordingly
Booking in appointments
Transferring calls through to the wider business if needs be

If you feel that you match the above, don't hesitate to send us your CV for consideration.

Refer a friend and earn a retail voucher worth up to £500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.PS14274

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