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Customer Service Specialist
Location : Wrexham Salary : £25,000
Our client is a market leader in their sector who are currently recruiting for a Customer Service Specialist to join their Head Office team on a permanent basis.
The successful candidate must have experience in customer service and working in a phone-based, fast paced environment. Excellent communication, investigative and inter-personal skills including a strong and confident telephone manner are key. The successful candidate will be able to work in a team, organising and prioritising workload.
Responsibilities
- The role will be responsible for managing and assisting a range of customer queries via telephone and email
- Working with third party companies, the role will work to finding positive solutions to each situation
- Accurately updating and maintaining an inhouse CRM system
- Deliver and maintain a professional service
- As part of the team, manage the first response for inbound calls
- Answer client queries which vary in urgency and complexity, ensuring complete customer confidence
Required Experience:
- Previous experience working in a customer service call centre or phone-based role
- Previous experience dealing with inbound queries
- Ability to remain calm under pressure
- A levels or equivalent (preferred)
- Excellent keyboard and computer skills
- Articulate, punctual and ability to organise workload
- Good organisational and communication skills
- Able to work as a member of a team
