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Your new companyMy client is a successful and long-standing manufacturing business based in Wrexham, on the lookout for someone to play an integral role within the Customer Services team, sitting at the edge of both Commercial and Supply Chain functions. This role will be on-site and an immediate start, so please take this into consideration when making your application. Your new roleYou will be responsible for managing the communication between the company and the customer, making decisions to drive customer improvements and satisfaction, making escalations when required. Special requests from customers are managed in conjunction with the Supply Chain Team and Product Manager as well as liaising with the Pricing and Data Management team to ensure accurate pricing via the use of ERP/CRM systems. You will manage and support a specific customer portfolio, ensuring that data and information is correct and that customer's needs and requests are met in line with company ethos. What you'll need to succeedThis position requires a high degree of proficiency in organisational skills to handle detailed information and the timely processing of the information to ensure customer satisfaction. You need to be able to demonstrate the ability to solve customer problems in a changing environment without completely defined process steps for success. The ability to make sound business decisions that support customers' requirements while complying with documented guidelines and policies is essential. You will be a good communicator, able to converse across all levels, whilst demonstrating an enthusiastic and proactive work ethic. Prior experience within the manufacturing or logistics industry, and having a good understanding of export compliance is a must.What you'll get in returnNot only will you have the opportunity to join a truly exciting and expanding company with a global footprint, you will have an annual salary of £25,000 - £30,000 DOE for your full-time working week or 37.5 hours. You will have a 25 day's holiday + bank holidays and the opportunity for a performance-based bonus annually. You will be based in Wrexham, with ample on-site parking, and after a 6-month probation, be able to utilise a hybrid working policy of up to 3 days from home per week.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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