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1st Line IT Technician

1st Line IT Technician

Syntax Consultancy Limited

Posted 20 hours ago, valid for 6 days

Wymondham, Norfolk NR18, England

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

A 1st Line IT Support Technician position is available in Gorleston, Norfolk, offering a salary up to £28,000 depending on experience.
The role is permanent and allows for hybrid working, with two days per week from home.
Candidates are preferred to have previous IT Service Desk or Help Desk experience.
Key responsibilities include providing 1st line technical support for various Windows/Microsoft environments and managing IT incidents within agreed SLAs.
The position also offers a comprehensive benefits package including 25 days of holiday, pension, profit share, and private healthcare.

1st Line IT Technician
Permanent
Norfolk (Hybrid)
to £28,000 (DOE) + Benefits

A 1st Line IT Support Technician wanted for a fantastic permanent position based in Gorleston. Hybrid working, 2 days/week WFH. Start ideally October/ November 2024.

A chance to join an established + growing IT services business. Previous IT Service Desk or Help desk experience is strongly preferred.

Key skills, experience + tasks include:

1st line technical support for Windows / Microsoft technical environments.
Logging calls, trouble-shooting, diagnosis + IT problem resolution to 1st line level.
Providing remote IT support for end-users, escalating calls were necessary + managing IT incidents within agreed SLAs.
Tech Environment: Windows, AD, O365, desktop PCs, laptops, tablets, mobile devices, MS Exchange, DNS/DCHP, VPNs, firewalls, SharePoint, Azure AD.
Benefits: £24-28k Salary (DOE) + Hybrid Remote + 25 days holiday (plus BHs) + pension + profit share + private healthcare + gym + free parking + enhanced maternity/paternity + more

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