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Customer Service Advisor

Service Service
Posted 12 hours ago, valid for 25 days
Location

Wymondham, Norfolk NR180QD, England

Salary

£23,800 - £4 per annum

Contract type

Part Time

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Sonic Summary

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  • We are seeking motivated and personable IT-literate customer service advisors for a 4-month contract in a dynamic professional services organization.
  • The role involves providing support to over 20 e-commerce web shops daily through various communication channels, including phone, email, and online chat.
  • Candidates should have a proactive customer-focused attitude and enjoy working in a fast-paced environment, with opportunities for skill development.
  • The position offers a salary of £XX, and applicants should ideally have at least 1 year of relevant experience.
  • There is potential for a permanent role after the contract period, depending on business needs.

We are looking for a highly motivated, very personable, IT-literate customer service advisors to join a young, dynamic, professional services organisation that provides a full range of support for a selection of international e-retailers, brands and manufacturers.

The small but busy team of customer service advisors provide customer support to 20 + e-commerce web shops daily, through telephone, email support and online chat support.

You will need to be a proactive, customer focussed individual who genuinely enjoys working in a fast-paced environment and is keen to develop their skills in a growing customer service team.

This is a 4-month contract to cover our client's busy pre and post-Christmas period. Our client may offer you a permanent role at the end of the fixed period, dependent on business needs.

Key responsibilities:

  • To be the first point of contact for our clients, providing excellent customer service in-line with client requirements and internal key performance indicators.
  • Responding to calls and web-based enquiries in a timely manner and within client service level agreements, resolving these at the first point of contact wherever possible and recognising when to seek further advice and escalation to the client.
  • Assist in the on-boarding of new clients
  • Maintaining and updating of all relevant sources of client information including company manuals etc.

Our client offers a friendly and professional team-work environment and truly great opportunities for development. Once fully trained, there is also the option of working remotely or on a hybrid-basis. If you are interested in the role, please apply and we will call you back for a more in-depth chat!

Working hours are either Monday to Friday 9:00-18:00 or Monday to Friday 11:00-20:00

This is an office-based role with an option to work flexibly once your training has been completed. Due to office location, applicants with a car/DVLC are preferred.

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