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Warranty Administrator
Our client a global, leading construction and industrial franchise are actively seeking a Warranty Administrator to join their team.
This is a full time permanent position, based in Wymondham
Core Hours:
42.5 hours per week 8am to 5.30pm with 60min unpaid lunch
Essential Skills Knowledge and Experience:
- Proven track record of Parts/ Service sales role within the Construction or similar industry
- Excellent commercial awareness and customer problem solving
- Clean driving licence and good driving record
- Ability to follow the Customer's buying decisions and needs
- Proven track record of customer service skills for successful outcomes
- Proficient Skills using Microsoft Word & Excel
Duties:
- Build strong and positive relationships with customer database and face to face
- Build and document knowledge about the customer business and technical setup
- Feedback any important customer information to the Company
- Verification of parts and engineers labour times booked to warranty job cards
- Receipt, labelling and safe storage of failed parts returned by service engineers
- Submission of warranty claims via JDS and Rev8 computer systems
- Monitor Techweb calls where applicable to claim submission and advise Service Supervisor of any additional requirements
- Monitoring of "live" warranty claims
- Provide additional (eg: photographs and sublet invoices) information as and when requested
- Action Warranty Credits to live claims and pass credit notes to Financial Director
- Authorise credits to customer (where applicable)
- Maintenance of paid claim archive
- Check monthly warranty status report and advise Depot Manager of rejected claims.
- Implement action on rejected claims as agreed with Depot Manager
- Preparation of warranty claims in readiness for audit
- Identify, manage and follow process that ensure maximum claim success
- Assist in other service administration as and when required
- Holiday cover for any role as and when required
- Ensure all claims are genuine and assist where applicable in the warranty audits
- Carry out all work practices in line with company health and safety policy.
- Meet and exceed customer expectations whilst maintaining profitability.
- Any other duties as deemed necessary to fulfil the role
Ideal Knowledge Skills & Experience:
- Experience with ADP/ Kerridge Systems
- RTC Workshop Management Systems
- Ability to communicate efficiently at all levels - verbally, in print and on the telephone
Benefits:
- Attractive rates of pay and overtime rates
- Auto-enrolment pension scheme
- 22 days paid holiday + bank holidays + 1 day for every 5 years completed service
- Company uniform
- Free staff parking
- Rest area at depot
- Online training programmes for all roles, career paths for progression
- Additional training programmes for employee career advancement
- Life assurance policy (4 x basic salary)
- Private medical health (contributory)
- Chiropractor private medical treatment scheme/ occupational health
- Employee assistance programme
- Employee discounts on merchandise
- O2 Employee Benefits
Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications we receive I’m afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward.
If we can take your application further, we will of course be in touch.
Todd Hayes is acting as an Employment Business in relation to this vacancy.
Todd Hayes Ltd
