Electrical Aftersales Manager

Our prestigious unique market leading client, based in Wymondham, is currently seeking an Electrical Aftersales Manager, to join their growing team.

This is a full time, permanent position, based in Wymondham

Benefits:

Electric car scheme
Health cash plan from Bupa
Flexible working
25 day holiday
Pension scheme
Bonus scheme
Employee assistance programme

Essential Skills, Knowledge and Experience:

Have a degree or equivalent in an electrical discipline
Strong leadership & management skills
Understand technical processes

Job Duties:

Technical Support: Provide technical assistance and support to customers who have purchased the product. This includes addressing issues, troubleshooting problems, and ensuring customer satisfaction.

Commissioning: Oversee the commissioning process of products, ensuring they are correctly installed and configured for optimal performance.

Service Management: Manage the overall service operations, coordinating service teams, and ensuring timely delivery of services.

Warranty Management: Administer and manage product warranties, ensuring that customers receive appropriate coverage and that warranty claims are processed efficiently.

Breakdown Resolution: Coordinate the resolution of breakdowns or technical issues promptly, minimizing downtime for customers and maintaining a positive relationship.

Technical Training: Develop and implement training programs for internal staff and external customers to enhance technical knowledge and skills related to the products.

Project Management: Manage projects related to aftersales services, ensuring they are completed on time, within budget provided, and meet quality standards.

Staff Advisory: Provide guidance and advisory on staff requirements, including recruitment, training, and performance evaluation for the technical support team.

Quality Assurance: Implement and maintain quality assurance processes to ensure that all aftersales technical support activities meet or exceed established standards.

Customer Relationship Management: Foster positive relationships with customers, gathering feedback, and addressing concerns to enhance overall customer satisfaction.

Collaboration: Collaborate with other departments such as sales and product development to relay customer feedback, improve products, and enhance the overall customer experience.

Budget Management: Manage budgets for the aftersales technical support department, ensuring cost-effectiveness and efficiency.

It's important to note that the specific responsibilities can vary based on the company needs or requirements.

For further details on this exciting opportunity, please forward a copy of your CV today!

Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications we receive I’m afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward.

If we can take your application further, we will of course be in touch.

Todd Hayes is acting as an Employment Business in relation to this vacancy.

Todd Hayes Ltd