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Job title: Contract Administrator
Location: Siemens plc Princess Road Manchester M20 2UR
Contract length: 6 months contract subject to extend
Rate: 14.59/hour PAYE
Work Hour: standard hours
Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are currently recruiting for Contract Administrator working on behalf of a leading professional services company.
In this role you will be the front line customer interface for the Customer Services Field Service Department and play a key role in ensuring contractual service obligations are met as well as providing immediate response service to customers with projects, breakdowns, repair and other service requirements. Some of other duties include;
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Order Processing for all service contracts.
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Renewal and Service Credit Quotations for all CS Contracts.
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Commercial activities inclusive of payment terms reviews, invoice queries & credit checks and creation of new accounts and monthly reporting.
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Manages all Response Contract documentation, and manages the filing system within the network.
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Supporting contract customers maintaining a telephone pick up rate defined by the business and documented in a SLA.
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Actively collaborates with (SSS) Service Sales Specialists and customers for purchase order issues / requirements.
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Generates monthly Service Credits statements inline with customer and engineer requirements. Updating of EQMS procedures.
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Supporting and training contract administrators and coordinators on contract activities. Creating a service ticket in the designated ticketing system.
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Ensuring the compliance with the relevant KPI targets.
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Escalate issues to the applicable Manager according to defined parameters.
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Ensures a high quality standard of the contract / rota / iBase / customer database entries. Providing support to other DI Businesses for contract activities.
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Monitor customer satisfaction requirements
Preferred Skills for the role:
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Excellent interpersonal skills, in particular telephone skills, are essential.
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Excellent communication skills with the ability to communicate with managers and customers
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Exceptional organisational skills with the ability to prioritise tasks.
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An understanding, appreciation and experience of providing high level customer service. An ability to be innovative and address problems with creative solutions.
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The ability to work within a team or on own initiative in a high pressure environment.
