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Job Title: Field Service Technician (Site-Based)
Location: Yeovilton
Role Length: 2 months - permanent opportunities following
Rate: 18.51 per hour
Type of Clearance Required: Government SC
Summary of Responsibilities:
As a Field Service Technician, you will be responsible for managing and maintaining IT services and equipment within your assigned Hub and surrounding spokes. Your key responsibilities will include:
* Queue Ticket Management: Efficiently manage and update tickets assigned to your Hub, ensuring service levels are maintained as per the contract.
* Hub Stock Management: Oversee asset management, including scanning items in and out of locations, in accordance with contractual obligations.
* Disposal Management: Effectively manage the disposal of equipment through your Hub, ensuring compliance with contractual requirements.
* Hardware Repairs: Triage and perform hardware repairs on in-warranty equipment, liaising with vendors for parts and returns as needed.
* Locker Replenishments: Replenish lockers with necessary equipment as per contractual agreements.
* Service Improvement: Identify and highlight potential service issues or improvements to your Team Leader.
* Process Adherence: Follow all agreed processes and procedures, whether from the Authority (site regulations).
Essential Requirements:
* Security Clearance: Must have or be able to obtain SC clearance.
* Nationality: Must be a UK National with a UK passport.
* Availability: Must join the out-of-hours (OOH) rota and standby.
* Driving License: Must have a full, clean driving license.
* Experience: Minimum of 2 years' experience in a PC field service or PC field workshop environment.
* Technical Skills: Proficient in diagnosing, troubleshooting, supporting, and repairing hardware, including complex laptop break/fix repairs.
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