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Client Account Handler
Based in Yeovil my client is an energetic team of dynamic, and passionate individuals with an eye for detail dedicated to redefining the landscape of ecommerce and retail packaging.
JOB PURPOSE
To service and grow the allocated business portfolio to obtain new business, develop and increase sales turnover and profitability to exceed sales targets.
Full Time 8-5 M-F
£26k-£28k23 days holiday plus Bank holidaysFree ParkingPensionPaid Lunch
As a Client Account Manager you will be supporting the Sales Director by helping with time and daily management, scheduling of customer and prospect meetings, correspondence, and note-taking.Answering any questions and queries in person, over the phone, or online in a professional and customer centric manner, with strong negotiation skills.
You will work alongside the Sales Director to coordinate customer and new business appointments.Support follow-up on quotations and prospects in a timely manner to maximise conversion rates and have a 'customer first' attitude and approach to working.ROLE RESPONSIBILITIES AND EXPECTATIONS:
Monitoring emails, diary management and preparing communications on behalf the Sales Director.Organising travel and itineraries as required.Resolving customer queries in a manner which maximises customer satisfaction as required.Processing sales orders using systems and raising purchase orders to suppliers and setting up codes for products, also getting quotes from suppliers.Marking up quotes and sending these back to customers, when the quote is converted, and the customer has placed the order setting them up on the system as a customer.Maintaining databases and filing systems.Provide support and comprehensive product information to customers as required.Update and maintain the order system to track orders and customer queries effectively.Manage administrative tasks, from running errands to reminding the Director of important tasks and deadlines.Ensuring all relevant ERP and CRM system records are maintained to a good standard.
COMPETENCIES FOR THE ROLEPERSONAL SKILLS:A warm and friendly tone and personality that will improve customer relationshipsQuery managementObjection handlingSales process knowledge
ATTITUDINAL REQUIREMENT FOR THIS ROLE:
- Continuously search for ways to meet and exceed the needs of customers
- The ability to persevere in the face of any obstacles
- Ambition and drive in accomplishing long-term goals
- Determination to achieve strategic objectives when appropriate
- Adopts a good balance of delivering both customer human and business needs
- Demonstrates comfort and confidence when working with staff members and customers at any level
