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Job title: Customer Contact Advisor
Location of the job: Yeovil
Contract type: Temporary ongoing 3 months
Weekly hours: 37
Working hours and breaks: Hybrid
Start date: ASAP
Salary: 16.18 PAYE Inclusive
Customer Service Advisor
Are you looking for a role where you can make a real difference, even if you have no previous customer service experience? We've got you covered! We provide all the training and ongoing support you need to help you excel in your role.
Join our busy Contact Centre where you'll engage with customers via phone, webchat, or email, providing excellent service every time. Whether the query is simple or complex, you'll take full ownership, get to the heart of the issue, and find the right solution for each customer. This is your chance to be part of a team that values empathy, creativity, and customer satisfaction.
What We're Looking For:
- Customer Champion: You go the extra mile for our customers, delivering outstanding service each and every time.
- Challenge Lover: You enjoy meeting targets and pushing yourself to achieve even more.
- Problem Solver: You love thinking outside the box and finding creative solutions to tricky situations.
- Team Player: You thrive in a collaborative environment, working closely with colleagues to deliver a first-class service.
- Continuous Improver: You're always on the lookout for ways to improve processes for both colleagues and customers.
- Tech-Savvy: You're quick to get up to speed with new systems and are confident in using a variety of computer tools.
- Resilient Under Pressure: You keep a cool head in challenging situations, turning problems into positive experiences for our customers.
Why Join Us?
In this role, you'll be on the front line of the customer experience, ensuring every interaction is positive and meaningful. You'll have the opportunity to make a genuine impact on people's lives, and you'll play a key part in driving the business forward by keeping customers at the heart of everything we do.
If you're ready to take on a new challenge, love helping people, and want to make a difference - we'd love to hear from you!
