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Location: Yeovil
Salary: Up to 30,000 per annum
Position Overview: We are looking for a customer-focused Service Advisor to join our commercial vehicle workshop team in Yeovil. This full-time role, with a competitive salary of up to 30,000, is ideal for an organized, communicative professional with experience in a workshop or automotive environment. The Service Advisor will play a key role in coordinating service appointments, managing customer interactions, and supporting efficient workshop operations.
Key Responsibilities:
- Customer Service and Communication:
Serve as the primary point of contact for customers, providing updates, answering inquiries, and ensuring a seamless customer experience. - Appointment Scheduling:
Manage service bookings, prioritize work orders, and coordinate with the workshop team to optimize scheduling. - Work Order Management:
Create, review, and process work orders, ensuring accuracy in details and liaising with technicians on specific customer needs. - Cost Estimation and Billing:
Prepare cost estimates, explain service options, and ensure that invoicing aligns with completed work. - Parts and Inventory Coordination:
Work with the parts department to ensure availability of necessary components for scheduled repairs and maintenance. - Documentation and Reporting:
Maintain accurate records for each service interaction, including vehicle details, work performed, and customer feedback. - Follow-Up and Customer Satisfaction:
Conduct follow-up calls to ensure customer satisfaction, address any post-service questions, and maintain strong client relationships.
- Experience:
Prior experience in a Service Advisor or similar role within a commercial vehicle or automotive workshop environment preferred. - Customer Service Skills:
Strong communication and interpersonal skills, with a professional and customer-centric approach. - Organizational Skills:
Ability to manage multiple tasks, prioritize effectively, and work efficiently in a fast-paced environment. - Technical Understanding:
Basic understanding of commercial vehicle maintenance and repair processes to accurately explain services to customers. - IT Skills:
Proficient in using workshop management software and Microsoft Office Suite.
- Competitive salary up to 30,000 per annum
- Opportunities for professional development and training
- Supportive team environment within a reputable workshop in Yeovil
- Additional benefits package
How to Apply: If you are a motivated and experienced professional looking to take the next step in your career, we would love to hear from you. Please apply with your CV or call Anton on (phone number removed).
