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We have a flexible, autonomous, and open work culture. Its successful because we have character: were proactive, collaborative, and ambitious; we find solutions, set standards, and make things happen. Were focused on the future, so we keep our employees at the cutting-edge of their fields with personalized training programs. At DXC, youll find opportunities that match your efforts, and a team of good people to inspire you and recognize the important work you do.
We currently have a requirement for an onsite skilled 3rd Line infrastructure engineer to work as part of a team managing the infrastructure and working with a Cyber Security team at a fixed Customer site based in Yeovil, Somerset.
The successful candidate will be responsible for the maintenance and administration of network infrastructure and assist in the support of security systems to ensure meet service level agreements. In addition, the role will also require liaising with a remote Cyber Security team and working to instruction.
The successful candidate:
- May be required to go on 24x7 "On-call" support rotation
- Have a valid UK driving license
- Must be SC Cleared or eligible and prepared to attain SC Clearance
DETAILED JOB DESCRIPTION:
Required competencies:
- A good understanding and experience of network infrastructure, inc. Cisco switches and routers, HP Aruba switches, Cisco Wireless Controller and Access Points
- A good understanding and experience of Firewall technologies
- A good understanding and experience of working with VPN technologies
- Knowledge of Microsoft infrastructure technologies, inc. Windows Server, Active Directory, DNS, DHCP, NPS
- Work with SOC engineers to assist with Security remediation tasks and changes
- Strong troubleshooting skills
- Knowledge of help desk system and managing service requests / incidents / problems
- Respond to users with set service level agreements (SLAs)
- Provide 3rd line technical support and assist 1st/2nd line support resolution
- Attention to detail and the ability to meet agreed build standards
- Ability to explain technical concepts and provide guidance to the Customer
- Ability to write technical documentation for all aspects of the technical infrastructure
- Good organisational and communication skills
DESIRABLE SKILLS/QUALIFICATIONS:
- Network support experience, inc. Cisco and HP
- Firewall maintenance and administration experience
- An understanding of VPN IPSEC & SSL
- A good knowledge of Microsoft infrastructure services
- Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills
- Ability to work as part of an onsite team and also work with a remote team
- Good project management skills
- Network monitoring tools and performance monitoring (Nagios, Cacti, NeDi)
- ITIL certification.
- Candidates are required to hold a British Passport.
Our Culture
- Here at DXC we support with care and compassion, and we are constantly evolving our initiatives around equality, diversity, and inclusion to ensure that everyone feels equally involved and supported in the workplace no matter of who they are or what they do.
- We are proud of the culture we are creating to ensure that our commitment is ongoing and have a diverse mix of employees working within an inclusive environment and culture to create a high performing workforce led by talented leaders.
- We aspire to be recognised for our innovative and modern thinking approach.
Employee Benefits
- As part of our competitive remuneration package, flexible benefits are available. There is an option to flex up and down on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance.
- You will also have access to Perks at Work, a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more.
