Casework Coordinator Criminal Justice

Red Snapper Recruitment are recruiting for a Case Work Coordinator (Criminal Justice) for a client based in Yeovil.

The Case Work Coordinator is expected to hold day to day responsibility for managing referrals, assessing and supporting clients in a way that allows them to maintain accommodation and make positive changes in their life. You are expected to develop relationships with key partner agencies such as National Probation Service, Police and other Criminal Justice and generic support services that facilitate production of multi-agency support planning.As a Case Work Coordinator, you are required to work with the clients to maintain units of accommodation to a high standard of health and safety and work closely with them to establish effective management of personal finances for example, supporting the client to complete benefit claims and budgeting. The Case Work Coordinator is responsible for maintaining accurate and timely records of all client interactions and where necessary supporting the Service Manager and Service Development Manager in reporting to partners and funders. As Case Work Coordinator you will be expected to visit all the supported housing properties in the vicinity of this project, as well as travel to attend partnership agency meetings in the local community and within Julian House.This is a full-time role 9am - 5pm Monday - Thursday (4 days) on a Temporary Contract until 31st March 2025 with a possibility of it being extended. With a salary of £12.50/hourPlease Note: A valid driver's licence and access to your own car is essential to this role.Main Duties and Responsibilities

• Build positive and effective working relationships working closely with criminal justice services.
• Progress and track referrals made into the service and outcomes for service users.
• Complete needs/risk assessments for clients leading to the delivery of support plans which meet individual client need and reduce re-offending.
• Give clients advice/information and provide an enabling service so that they can appropriate services.
• Co-ordinate and deliver meaningful occupation opportunities for clients.
• Maintain client records that are accurate and updated using the client record system.
• Support analysis of data, indicating areas of unmet need, and contribute to recommendations for service changes.
• Utilise private rented move on opportunities and take part in rostered systems of working which may include weekend and evening working as required. Take part in an out of hours on call system (1 week in 4)
• Ensure all new clients moving into the service understand their rights and responsibilities and the conditions of license agreements and have a valid Housing Benefit claim in place.
• Manage the planned and positive move-on of clients, ensuring staff are supported to meet their targets.
• Manage neighbourhood and community relations, responding appropriately to concerns when they occur. Manage rent arrears and voids in line with policy and procedure.
• Ensure organisational administrative systems; Petty Cash and rent/service charge collections are accurately maintained.
• Comply with and implement Health and Safety policies, ensuring all checks taken are recorded. Work within fire safety policies, take responsibility for the oversight of fire safety management within the service.
• Manage the safety and security of building(s), ensuring any maintenance issues are quickly identified and addressed.

Person Specification

• Ensure that all clients are provided with a high-quality person-centred service and views and feedback influence the design and delivery of the service.
• Ensure all clients in the service are aware of their rights and responsibilities.
• Ensure the service meets targets set out in the contract specification and internal KPIs/ compliance.
• Manage incidents and safeguarding ensuring action is taken and followed up. Produce accurate reports and data as requested.
• Ensure all administration is done promptly, to a high standard using the case management system. Work collaboratively taking a multi-agency approach to safeguard clients.
• Develop professional relationships with external partners enhancing service provision and client outcomes.
• Support internal and external initiatives which seek to promote Service User involvement and inclusion.
• Support Service Users contributing to the development of new and existing services, engaging in consultation events within the organisation and wider community through e.g. relevant external forums/scheduled service meetings/service user feedback and exit questionnaires. Provide support and effect management of staff and volunteers. Engage team working approaches which deliver high quality services to clients.
• Work flexibly including evening or weekends where required.
• Participate in the Devon & Cornwall on call rota system providing support to clients outside of core working hours. Use supervisions and reflective practice opportunities to consider your strengths, weaknesses, thoughts, beliefs and motivations.
• Any other duties within the scope of the post as directed by the Service Manager or other senior staff.

Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.RSR is a public safety, housing & enterprise security recruitment specialist. We assist public safety & housing employers find the right talent. We assist all employers when they want to source public safety, housing and enterprise security skills and experience.Red Snapper Recruitment is a member of the Red Snapper Group.The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.The Red Snapper Recruitment Group is an equal opportunities employer.