Aircraft Simulator Deputy Lead UK

Morson Technical Services are currently seeking an Aircraft Simulator Deputy Lead UK on a permanent basis to be based at RNAS Yeovilton

PURPOSE -

The Deputy Support Lead UK will be responsible for the support to the client’s products and services in a customer-facing, post-delivery environment specifically focused on aircraft simulation training equipment.

• Responsible to the Support Lead (UK) to ensure the delivery of training support contracts 
• Identify and produce support solutions to enable delivery of both the business and customer requirements  
• Support to Training capability development and growth 
• Support to Training bids and solutions 
• Deliver the Service Level Agreement through agreed KPI’s.

The primary focus of this role is to support a team of engineers to achieve high levels of customer service & device availability and to communicate to multiple areas of the business, across all geography’s the status of services delivered.

MAIN ACTIVITIES AND TASKS

Organisation: 

• Act is focal point of contact for the customer for Training Support and Services 
• Support the Support Lead as required in fulfilling business and Customer needs. 
• Build and maintain relationships between the multiple departments, customers and suppliers.
• Excellent communication, regular reviews, performance feedback, and the setting of appropriate work objectives and targets 

Services and Support Projects: 

• Support of training devices and equipment to enable operational availability targets to be achieved
• Provide management and support for the onsite engineering teams, escalating, resolving and closely monitoring critical issues impacting training delivery 
• Produce periodic Support Service Summaries in the form of written reports and customer presentations
• Provide support to the customer both verbally and with the use of an online problem reporting system. 
• Intervene and provide holistic solutions in the event of device or product unserviceability 
• Carry out regular inventory audits to ensure a suitably spares level across the product range is maintained to uphold device availability. 
• Work with internal stakeholders to determine recommended spare part requirements for upcoming deliverables, working closely with the Material specialists for procurement and logistics 
• Act as the Health & Safety representative to ensure engineering teams comply with company policies  
• Deputise for the Support Lead UK in their absence 

General: 

• You are responsible for ensuring that activities under your control are undertaken in accordance with the requirements set out in the AWL SHE Policy, Health & Safety Operating manual, Health & Safety Policies & Procedures (HSP’s) and Environmental Management System (EMS). These documents identify your key responsibilities under the Health and Safety at Work Act 1974, Environmental Protection Act and other relevant HS&E legislation. 

SECTION 3 – KNOWLEDGE SKILLS AND EXPERIENCE

Essential:

• Excellent communication and relationship management with stakeholders.
• Strategic thinker with the ability to inspire innovation and quality across the organisation and demonstrate resilience under pressure.
• Self-motivated and able to work under own initiative, whilst being able to operate as part of a team
• Capability to manage complex problems to satisfactory outcomes
• People Management skills

Desirable:

• Educated to HND level or have demonstrated equivalent competency obtained through experience within Aerospace Engineering, Simulation or other comparable industry.
• High PC literacy, with an excellent understanding of all Microsoft Office applications.
• Experience with project management and issue tracking tools

If this is of interest then please apply today, alternatively contact Oliver Beaumont directly on (phone number removed) or (url removed)