Client Relationship Executive

Client Relationship Executive

York

£28k pa

We are working with our client on the outskirts of York to who are an industry leader in providing training courses to recruit a Client Relationship Executive who will be responsible for managing and nurturing a relationship with a one of there clients, ensuring that all their needs are met in regard to their training needs and maintaining a high level of satisfaction.

This role involves a mix of customer service with someone who is client driven.

Responsibilities:

• Act as the main point of contact for the client, understanding their training needs and ensuring their expectations are met.
• Build and maintain long-term relationships with clients and 3rd party providers.
• Oversee the client account, ensuring that all projects or services are delivered on time and to the clients satisfaction.
• Address client concerns and resolve any issues that may arise.
• Provide regular updates to clients on the status of their projects or services.
• Collect feedback from clients to improve service offerings and customer experience.
• Resolve conflicts or misunderstandings quickly and professionally to maintain a positive client relationship.
• Work with internal teams to ensure that any issues are addressed and resolved efficiently.

Skills and Qualities:

• Strong Communication Skills: Ability to communicate clearly and effectively, both verbally and in writing.
• Interpersonal Skills: Ability to build and maintain strong relationships with clients.
• Time Management: Ability to manage multiple clients needs.
• Attention to Detail: Ensuring all client needs are met and their expectations are consistently exceeded.

This is a great opportunity as this is a new role in the business which will develop and grow with the person who takes it on as well as support the development of the department.

5 days in the office Monday to Friday