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Client relations manager
Social Media Customer Service Representative

Social Media Customer Service Representative

Posted 2 days ago, valid for a month

York, North Yorkshire YO60, England

£48,000 - £57,600 per annum

Full Time

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Sonic Summary

The position is for a Social Media Customer Service Representative, requiring strong customer service experience.
The role involves assisting customers on social media and communicating feedback to stakeholders.
It offers a pay rate of £11.66 per hour and requires a commitment of 37.5 hours per week with flexible shifts.
The initial training will take place in York, after which the role will be remote.
Candidates should be comfortable using multiple computer systems and able to work both independently and as part of a team.

Social Media Customer Service Representative:

Are you passionate about helping others and enjoy engaging on social media? We are representing our client in the search for a passionate individual who can assist customers with their queries while representing our client across various social media platforms.

Hours: 37.5 hours per week - shifts between 6am and 10pm Mon - SunPay: £11.66 phLocation: York YO26 Ongoing Temporary ContractInitial training period in York, then remote thereafter

Key Responsibilities:

Responding to customer inquiries across social media
Communicating customer feedback to relevant business stakeholders
Engaging with followers and ensuring a positive social media presence.
Posting timely updates and information on X (formerly Twitter).

Ideal Candidate:

Strong customer service experience.
Comfortable navigating and using multiple computer systems
Ability to work both independently and collaboratively within a team

If you're ready to deliver exceptional customer service, apply now!

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