Customer Service Executive

Customer Service Executive

We are seeking enthusiastic and driven Customer Service Executive to join a vibrant team. As a leading provider our client is dedicated to delivering exceptional experiences to their customers. If you are passionate about providing top-notch customer service and thrive in a dynamic environment, we want to hear from you.

As a Customer Service Executive, you will be the first point of contact for customers. This role involves handling inbound and outbound calls, responding to email inquiries, processing bookings, resolving queries, and ensuring a seamless experience for our customers.

• Salary - £25,355
• Full-time - Mon-Fri 9-5.30 you will be required to work 1 in every 4 weekends with a day off in lieu for either day. (Sat 9-5 and/ or Sun 10-4)
• Opportunities for career growth and development
• Dynamic and collaborative work environment
• 1 day work from home hybrid model
• Employee discounts
• Contributory pension scheme
• Employee assistance program

• Handle inbound and outbound calls to assist customers with their inquiries and bookings
• Process booking confirmations and web bookings
• Resolve customer queries and issues in a timely and professional manner
• Support the administration of cancellations and alternative booking arrangements
• Collaborate with other teams to ensure a high level of customer satisfaction

• Proven experience in a customer service environment
• Excellent verbal and written communication skills
• Strong attention to detail and accuracy
• Ability to build strong relationships and deliver exceptional customer experiences
• Creative problem-solving skills and ability to work under tight deadlines

If you are ready to embark on an exciting career journey and make a difference, we encourage you to apply for this rewarding opportunity.