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Due to the continued and exciting growth of one of our clients, we are currently recruiting for a Customer Service Advisor for their growing team. This role is based in the York Ring Road.
We are looking for candidates who have a passion for customer service that also have the ability to upsell additional company products and retain existing customers when coming to renew.
Starting salary of £24k rising to potentially 25.5k after probation plus monthly uncapped bonus! OTE around £30k+.
Working hours:
- 4 days working a week – 3 days off a week
- Working either 8am-6pm or 10am-8pm depending on business needs
- You will be working one weekend on, one weekend off (weekends can be 8-6pm and worked from home)
Duties and Responsibilities:
- Provide outstanding customer service to both customers and partners of the business through a variety of contact channels.
- Maximising revenue opportunities through upselling products.
- Calling customers whose payments have failed/cards have expired to gain up to date details.
- Calling clients who have shown interest in the products to follow up on any questions.
- Achieving KPI’s and customer SLAs.
- Completing any necessary administration after calls.
- Completing customer orders both over the phone and electronically.
- Handling the customer service email inbox and responding to customers in a timely manner
Experience required:
- Confident working with multiple contact types, such as telephone, social media, webchat and email.
- Excellent customer service skills
- Upselling experience desirable
- Excellent telephone manner.
- Able to multi-task.
- Drive to achieve KPI’s and SLA’s.
- Possess excellent communication skills, both verbal and written.
Pay and Benefits
- Excellent company ethos and career opportunities
- Achievable uncapped bonus structure
- 25 days holiday plus bank holidays and a free day off on your birthday
- Hybrid working on weekends
- Lunch paid for on certain days
- Free onsite parking, fruit and snacks
- Great pension scheme
- Cycle to work scheme
- Employee benefits platform
