Customer Service Advisor

Are you an experienced Customer Service Advisor / Account Manager and looking to work for a nationally renowned award-winning food manufacturing business in North Yorkshire that values its people and offers excellent benefits.

Do you have a positive customer focused approach, self-motivated, with a desire to succeed, and make a difference to your customers?

We are working closely with this amazing family run business that is rapidly growing and are now looking for an experienced Customer Service Advisor to complement their retail team. Hybrid working is available if you live outside of the locality. 

What the Customer Service Advisor job involves

• Speaking to key retail customers, building and maintaining strong relationships.
• Monitoring your retailer customer accounts, i dentifying any gaps and looking for growth opportunities as well as making recommendations.
• Account managing your own key accounts with retailers all over the UK.
• Working with key stakeholders to meet and drive business strategies.
• Dealing with any enquiries from your customers in a timely manner whilst maintaining a high service level. 
• Advising customers on food products that are available at different times of the year.
• Keep track and report on customer accounts, providing data and sales forecasts to the sales manager

Skills required

• Previous experience from within the Food Manufacturing industry sector.
• Experience of managing retail customer accounts
• Excellent customer service and communication skills.
• Self managed with a strong attention to detail.

Other information

• Monday to Friday 9:00– 17:00
• Competitive Salary: Up to £40,000 depending on experience.
• 25 Days Holiday + BH – Rises with length of service
• Pension – Auto Enrol - Option to join Company Pension after 12 months.
• Medical cash back scheme.
• Hybrid options may be considered, dependant on experience.

This vacancy is being advertised through KD Recruitment Limited who are operating as an Employment Agency.

Due to the volume of applications we receive if you have not heard from us within 2 weeks, please assume you have not been short listed for this particular role. 

KD Recruitment Limited is committed to a policy of equal opportunities in relation to job applications and we are also committed to protecting your personal data. If you would like to read our privacy policy, please go to our website  www.kdrecruitment.co.uk  where you will find all the information you need to know about how we will use and process your personal data. 

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