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Customer Service Advisor - FTC
We are looking for aCustomer Service Advisorto work for an award winning companyin York on a full time, 12 month fixed term contractwithin this friendly and dynamic team.
- Issuing booking confirmations to the customer ensuring all details contained are correct & building relationships with customers.
- Contacting customers and responding to email enquiries to ensure customers have all the information they require.
- Supporting the administration of cancellations, discussing other available options with the customers in order to retain their custom where possible.
- Liaising with external suppliers on behalf of customers as well as resolving overdue payments
- Contacting customer to follow-up and resolve over-due payments of balances or deposits
- Preparing & dispatching customer documentation
The perfectCustomer Service Advisorfor this role will have a really pleasant and empathetic manner with good listening & communication skills.
You should be able to talk to customers and understand their needs, be patient, tolerant and have a genuine and kind manner.
In return this company can offer a lovely team atmosphere, a supportive and driven line manager, opportunities to progress within the business and great benefits.
Job type: Permanent, full time, 9-5.30pm Monday to Friday with 1 in every 4 weekends with two days off in the week
Salary:24.3K
- Minimum of 30 days holiday which includes the normal bank holidays
- Healthcare benefit scheme offering you access to a range of valuable health and wellbeing services including money back schemes.
- Life Assurance
- Death in Service benefit of 4 X your basic salary from commencement of service.
- Group Personal Pension Plan
- Extensive Staff Discounts
Interviews:Immediate
24,300
Hours - Full time
Location - York City Centre
customer service/telephone/IT/data entry/retail/hospitality/communication skills/York
