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Customer Service Specialist

Nigel Wright Group
Posted 6 days ago, valid for 17 days
Location

York, North Yorkshire YO26, England

Salary

£22,000 - £26,400 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Nigel Wright is recruiting a Customer Service Specialist for a digital organization near York, offering a salary of £25-26,000.
  • The role is full-time, office-based, and involves being the first point of contact for customers, providing exceptional support.
  • Candidates should have proven experience in a customer service role, preferably in tech or digital sectors, along with excellent communication skills.
  • The position requires strong problem-solving abilities, attention to detail, and a positive attitude, with sales experience being highly desirable.
  • This is an exciting opportunity to join a growing startup with great progression opportunities and a focus on innovation.
The opportunity...Nigel Wright is recruiting an exciting opportunity to work for a revolutionising digital organisation providing innovative solutions and a customer-first approach. As a growing startup, they value creativity, collaboration, and a passion for excellence. This is a chance to be part of  a dynamic team that’s shaping the future of digital experiences.Customer Service SpecialistFull Time - Office Based£25-26,000Permanent Based near York Free ParkingThe role...

We are seeking a dedicated and enthusiastic Customer Service Specialist. In this role, you will be the first point of contact for customers, providing exceptional support and ensuring a seamless experience. Your ability to understand customer needs, resolve issues efficiently, and identify opportunities to enhance their experience through services offered by the company will be crucial. Some of the daily duties will be:

  • Responding to customer inquiries via email, chat, and phone in a timely and professional manner.
  • Troubleshoot and resolve customer issues, escalating to technical teams when necessary.
  • Maintain a high level of product knowledge to provide accurate information and support.
  • Collaborate with cross-functional teams to enhance the overall customer experience.
  • Identify and proactively suggest additional services or products that meet the customer needs.
  • Upsell and cross-sell the range of digital solutions to maximize customer satisfaction and company revenue.
What we are looking for?This is not a standard Customer Service role and requires someone who wants to go that extra mile to really understand the customer and provide an all round solutions to their needs by advising on all services provided by the company. You will need some of the following:
  • Proven experience in a customer service role, preferably in a tech/digital or property organisation
  • Excellent communication skills, both written and verbal, along with the ability to build a rapport with the customers
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently and as part of a team.
  • Familiarity with CRM software and support tools is a plus.
  • A positive attitude, flexible approach and an interest in developing in the role as the company grows.
  • Sales experience or a strong aptitude for identifying sales opportunities is highly desirable.
Benefits..
  • Opportunity to be part of an exciting new concept/company as they continue expand.
  • Great progression opportunities for the right candidate as the company grows.
  • Able to make the role your own 
  • Forward thinking and initiative team who support growth 
  • Competitive salary and benefits package.
For more information and to apply to this role please send your CV to

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.