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Are you an advocate of health & wellbeing, are you looking to make a change to people's lives and are you looking to work as part of a vibrant and energetic customer service team? The Customer Service Support Executive is a key role engaging with prospective and existing customers delivering a high level of customer service.
Benefits- Full time Monday - Friday 9-5.30pm / 1 Saturday per month 10-4pm ( paid at time and a half!)
- Salary circa £24,400 (including base pay £23K + Saturday enhanced pay)
- Plus bonus - OTE £26,000 - £27,000
- Christmas bonus
- Permanent position
- 28 days holiday inc bank holidays
- On site parking
- Pension scheme
- Gym discount
- Full paid socials
- Dealing with inbound calls to engage with customers existing and prospective
- Making outbound calls to existing customers to follow up and customers who have already expressed an interest
- Work proactively in order to maximise brand reputation and sales revenue through effective conversations
- Maximise up-selling and cross-selling opportunities to existing customers
- Effectively handle inbound customer enquiries and pro-actively respond and provide solutions
- Be competent in handling difficult conversations while working in line with the Company Complaints procedure, recording and escalating feedback where necessary
- Good communication skills are essential, you will have a great understanding of how to apply personality, empathy and professionalism into every call.
- Be confident and competent in working in a target driven environment, demonstrating ambition to achieve your targets and resilience where needed.
- Great communication and customer service skills
- Previous experience of working within a sales environment would be an advantage
- Great organisation and time management skills
- Strong verbal and written communication skills
- Able to work independently
- Positive can-do attitude
