Our client are an established and leading Law firm, based in York City Centre. They are looking for a Client Services Assistant to join their team on a permanent basis.
The purpose of the role is to provide an effective and efficient telephone and reception service to all callers to and members of the Company.
Duties include:
Telephone
路 To respond to enquiries from all callers to the Company鈥檚 telephone service.
路 To provide accurate information to callers on the departments and activities within the Company.
路 To provide information on specific services operated by the Company.
路 To distribute calls accurately and efficiently to others within the Company
路 To retrieve messages left on the system overnight and forward on
路 Arranging appointments for appropriate staff to "swear" documents
Reception
路 To attend to clients who have appointments/do not have appointments
路 To attend to deliveries left with reception as appropriate
路 To ensure fax machine is in good working order
路 To manage distribution of incoming faxes, ensuring they reach the correct destination asap.
路 To take payments from clients in accordance with the Cash Handling Policy
路 To book interview rooms on the IT system as required
路 To send and receive emails
路 To search for client information on database as and when required
路 Advise HR of daily sickness
路 Ensure reception area is always tidy and welcoming
路 To be responsible for locking the front door at the official closing time and opening in the morning
In addition:
路 Archiving
路 Ordering train tickets
路 Taking swear fees
路 Ordering couriers
路 Using the paging system
路 Witnessing documents
路 Updating Fire Head Count List/procedure to follow in case of fire
路 Carry out the weekly tests of fire alarm and panic alarm
路 Preparation of files for scanning
路 Manage the Advice inbox and distribute emails accordingly
路 To make appropriate recommendations for service improvement
路 To attend training/refresher courses as required by the Department Head
路 To attend department meetings as required
路 To co-operate and take part in all Company policies and procedures
路 To undertake any other appropriate duties as may be required.
N.B This job description will be reviewed annually and amended in consultation with the post holder