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Your new companyOur client is a furniture manufacturer in the YO19 area of York. They have a vacancy for a Sales Order Administrator.The role is fully office based Monday to Friday, Monday to Thursday, 8am until 5pm and Friday from 8am until 1pm.They are open to offering flexibility in the hours for the right person, but there is the requirement to work every day.Your new roleThe role involves the delivery of an efficient and organised reception and administration function, whilst providing assistance to the sales function. The individual will play a key role in dealing with incoming and outgoing contact with customer and supplier contact with the business whilst supplying administrative support to key functions within the operation.Core Duties and responsibility
- Taking and managing incoming telephone and email traffic to the business, distributing or dealing with queries and enquiries within the scope of the role.
- Contacting customers advising of delivery dates on orders
- Contact with customer to ensure accuracy of customer records for marketing purposes
- Administration of the Companies MRP system with the scope of the sales and manufacturing function.
- Be available to help with any customer enquiry, to an agreed timescale.
- Handling sales enquiries, within the defined scope of the role.
- Responding and processing sales information requests from dealers and the Sales Administration Team.
- Sales and manufacturing order processing
- Preparation of the manufacturing documentation for the scheduled manufacturing loads.
- Adhoc administration as required
- Maintain regular updates of Industry Best Practice and Quality Management techniques.
Administration and Information Management
- Be familiar with all the administrative systems to be able to provide general help and support across these functions
- Be fully conversant with the ISO9001/FSC systems to ensure conformity to the laid down procedures within the sales administration function.
- Providing general administrative and secretarial support within the administrative function.
- Filing and recording of information in a logical manner.
Person Specification
- Proven ability in developing excellent customer relationships.
- Confident telephone manner.
- Self-assurance, self-confidence and the capacity to thrive on pressure and hard work.
- Ability to achieve excellent administration performance through the balance of task focus with effective employee and customer relationship building.
- A capacity for clear positive and channelled thinking with a passion for exceeding customer expectations through trusting relationships.
- An eye for detail and the ability to maintain a very high level of accuracy.
- The individual's ability to build trusting relationships with customers and fellow employees.
- The organisation and filing of data and information to allow a productive environment.
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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