BUSINES SUPPORT MANAGER

BUSINES SUPPORT MANAGER

THE COMPANY…

A great time to join a successful business in York, this client offers a great team culture, benefits and training.

WHAT'S ON OFFER

• Permanent position

• Salary up to £35,000 + £2K annual bonus
• Full-time
• Hybrid working
• Holidays: 23 days increasing with service
• Parking
• Pension

THE JOB ROLE** BUSINESS SUPPORT MANAGER **

• Lead, mentor, and motivate the business support team to meet performance goals
• Recruit, train, and performance manage the business support team
• Conduct regular team meetings, one-on-ones, and training sessions
• Ensure orders are inputted on the system
• Contact customers with queries
• Manage the sales support inboxes and orders throughout the day or action
• Liaise with the sales team to ensure customer orders are created with accuracy
• Ensure that the company systems/contact management system are complete
• Oversee the handling of customer inquiries, complaints, and issues across multiple channels (phone, email, chat, social media).
• Address and resolve escalated customer complaints or complex issues
• Monitor customer interactions to ensure high-quality service standards
• Build and maintain strong relationships with key customers and partners
• Additional duties and projects

THE IDEAL PERSON

• Proven management experience
• Experience within administration and customer environment
• Good knowledge of Microsoft office
• Exceptional time management skills
• Strong written and verbal skills