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Role: 2nd Line IT Support Engineer
Location: York (Hybrid - 3 days onsite, 2 days remote)
Salary: Up to £30,000
Summary:
We're looking for a proactive 2nd Line IT Support Engineer to join a growing service desk in York. In this role, you'll be responsible for providing internal support across the organisation, working to resolve technical issues, mentor team members, and ensure exceptional service for end users. This hybrid role allows you to work three days onsite and two days from home, perfect for someone who thrives in a dynamic environment where priorities can change quickly.
The Company:
Join a well-established technical company with a strong commitment to the latest IT practices and customer service. With a collaborative IT team and opportunities for professional development, this is a great environment for someone eager to build their skills in a supportive and structured setting.
The Role:
As a 2nd Line IT Support Engineer, you'll be the escalation point for the 1st line support team, handling incidents, diagnosing issues, and managing relationships with external vendors. You'll play a key role in maintaining service levels, taking ownership of priority tickets, and providing guidance to junior support staff.
Your responsibilities will include:
- Prioritising and triaging tickets to ensure prompt resolution.
- Mentoring junior support team members and promoting knowledge-sharing within the team.
- Diagnosing and troubleshooting software and hardware issues.
- Documenting and implementing SLAs, policies, and procedures to improve service standards.
- Taking ownership of high-priority incidents and seeing them through to resolution.
Skills & Experience Required:
- Administration and Troubleshooting of the Office 365 stack
- Proficiency with Windows Server
- Experience with Exchange and Active Directory
- Familiarity with firewalls, switches, VPNs, routers, and Wi-Fi setups.
- Virtualisation support experience (VMware or Hyper-V).
- Proficiency with hardware support (servers, desktops, laptops, printers).
- Experience working within an ITIL framework
What's in it for you?
- Hybrid working model (3 days onsite, 2 remote).
- 33 days holiday including bank holidays, life assurance, and pension plan.
- Opportunities for growth and skill development.
Next Steps:
Apply Now!
If you're a skilled 2nd Line IT Support Engineer looking to advance your career in a supportive, structured environment, we'd love to hear from you.
Referrals:
Know someone who might be interested? Refer them and earn £1,000 in retail vouchers if they're successfully hired.
Interviews will be held soon, so don't wait-send your CV today!
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