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Application Support Engineer

1TECH STAFFING LIMITED
Posted 2 days ago, valid for 7 days
Location

York, North Yorkshire YO60, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The company is urgently seeking an Application Support professional for a mostly remote position based in York, offering a salary of up to £35k.
  • Candidates should have proven experience in an application support role, ideally at the 1st and 2nd line levels.
  • Technical skills required include proficiency in writing and executing SQL scripts, along with a basic understanding of networking principles.
  • The role involves providing exceptional support via phone and email, diagnosing application issues, and collaborating with the development team.
  • Strong communication skills and the ability to manage time effectively are essential for maintaining high customer satisfaction.

Application Support - Urgently needed

York (Mostly Remote)

Up to £35k

A dynamic and forward-thinking company is seeking an enthusiastic and skilled Application Support professional to join their team. The company values innovation, collaboration, and a commitment to providing top-tier service to their clients.

The Application Support Specialist will be responsible for providing exceptional 1st and 2nd line support for applications. This involves handling inquiries and issues via phone and email, ensuring timely and effective solutions. Technical expertise with SQL scripts and basic networking is crucial for diagnosing and resolving application-related problems.

Key Responsibilities:

  • Provide 1st and 2nd line support for application issues via phone and email.
  • Diagnose and troubleshoot application problems, ensuring timely resolution.
  • Ideally you can write and execute SQL scripts to manage and manipulate data.
  • Assist with basic networking tasks to ensure seamless application performance.
  • Collaborate with the development team to escalate and resolve complex issues.
  • Document support activities, solutions, and best practices.
  • Maintain a high level of customer satisfaction through professional and courteous interactions.

Requirements:

  • Proven experience in an application support role, preferably at 1st and 2nd line levels.
  • Proficiency in writing and executing SQL scripts.
  • Basic understanding of networking principles and troubleshooting.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently and manage time effectively.
  • Experience with remote support tools and techniques.

If you believe you have the necessary skillset, please apply for immediate consideration.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.