IT Service Desk Analyst

Reed

Posted 3 days ago, valid for 7 days

York, North Yorkshire YO26 6RB, England

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The IT Service Desk Engineer position is fully remote with a salary ranging from £25,000 to £28,000, and the shift hours are from 18:00 to 02:00 am.
This is a permanent, full-time role that requires candidates to have experience in IT service call management and remote service support.
The role involves providing technical support, training, and advice to colleagues, while ensuring efficient management of customer interactions.
Candidates should have a solid understanding of Active Directory, TCP/IP, DHCP, DNS, and Office 365, along with fundamental desktop troubleshooting skills.
The position is part of a collaborative environment where continuous service improvement and customer satisfaction are prioritized.

IT Service Desk Engineer

Location: Fully RemoteSalary: £25-£28k – 18:00-02:00am shiftType: Permanent/Fulltime

Our client is a global provider of services and a truly outstanding organisation to work for.

The Service Desk is the entry point and ongoing single point of contact for all IT support related interactions.

• Providing colleagues with the tools they need to do their job• Prompt identification, understanding and resolution of issues• Pro-actively working towards issue prevention• Continuous service improvement

As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service with every interaction.You will be part of a proud, innovative community where ideas are encouraged, opinions count, and job satisfaction and wellbeing really matter.

Principal Accountabilities:

• Deliver Services that support business objectives and outcomes, providing technical support, training and advice via phone, email, collaborating with the wider IT Team when needed and communicating effectively with all stakeholders• Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets• Provide a clear communication channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for customer engagement• Maintain a high level of customer service, understanding the impact issues have on customers and our business, then managing appropriately• Maintain and share knowledge of supported products and services• Maintain an understanding of the company’s organisation and customers of the Service Desk• Adhere to, promote, and support the company’s Information Security policies.

Essential:

• IT Service Call Management• Remote service• Active directory Administration• Understanding of TCP/IP, DHCP and DNS.• Office 365 / Intune / Endpoint• Fundamental desktop and troubleshooting

To apply, please send an updated CV to

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