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Service Desk Engineer

Service Desk Engineer

Certus Recruitment Group

Posted 13 hours ago, valid for a month

York, East Riding of Yorkshire YO42, England

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The position of Service Desk Engineer is available near York with a competitive salary ranging from 23,000 to 25,000 per annum.
Candidates should have at least 9 months of experience in a 1st line support role.
The role involves providing technical support, managing incidents, and ensuring excellent customer service through various communication channels.
Employees enjoy benefits such as access to cutting-edge technology, opportunities for career advancement, and a flexible work-from-home schedule.
This opportunity is with a globally recognized consultancy that has seen significant growth and offers a dynamic work environment.

Service Desk EngineerYork23-25k Package + Great Benefits Our globally recognised consultancy client specialises in software licensing and transformational infrastructure solutions. This fantastic company has grown enormously across the board, doubling in size over the last few years. To meet expectations, they now have an immediate and exciting opening for a Service Desk Engineer to be based near York. Service Desk Engineer rewards:

Competitive starting salary of 23-25k per annum
Regular monthly gatherings
Access to cutting-edge technology
Opportunities for career advancement
3 weeks WFH and 1 Week in-office per month (after training)

Service Desk Engineer responsibilities:

Provide technical support on a rota basis with current Service Desk operations between 07:00 – 18:00 Monday-Friday
Provide Licensing and Cloud Provisioning
Provide excellent customer service via the telephone, ticketing system, email system and face-to-face
Accurately log all incidents and requests onto the Service Desk ITSM tool
Adhere to change management processes
Maintain high levels of incident ownership through the incident lifecycle to a satisfactory customer resolution
Understand and adhere to the technical escalations procedure
Understand, adhere to and promote IT security best practices

Service Desk Engineer skills, traits, and experience:

9+ months in a 1st line support role experience
Microsoft technologies
Cloud technologies
Managed service environments
Interpersonal and communication skills
Self-motivated
Eager to learn (undergo paid certifications)
Team player
Troubleshooting
Excellent communications skills
Customer focused

Certus Recruitment Group is a well-established and experienced specialist consultancy providing sales, marketing, and IT recruitment services. We serve the technology sector across the UK, Europe, North America, and Australia.If you are ready to take your career to the next level and make a significant impact, apply now!

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