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IT Field Engineer - £28,000 - York/North Yorkshire
Principal IT are proud to be supporting an MSP Hull who provide IT services and digital support to health care providers that are looking for an IT refresh engineer to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who thrives in a fast-paced environment, loves troubleshooting, and has a passion for IT that extends beyond the screen.
Covering York & North Yorkshire, you'll be the go-to IT expert working to replace end of life Desktop PCs and Laptops for Primary Care customers ensuring that all their required hardware/software is working on completion.
Field role, 5 days a week, 7.5 hours per day, working between 8-6:30pm
Key Responsibilities:
- To be responsible for delivery of a consistently high standard of services to all supported organisations
- To understand and make all reasonable efforts to deliver a service within the quality and performance levels agreed with each supported organisation
- To participate in out of hours on call services in accordance with agreed SLAs
- Implementing a consistent Field Services solution in line with a standard set of tools and process across all existing Field Services capabilities
- To work closely with other teams within the IT service, to ensure customer satisfaction through the end-to-end ownership of incidents and problems
- Be the first point of escalation for incidents and problems relating to the locality covered
- To ensure all IT equipment is logged and tracked and is accurately recorded by the team, within the Configuration Management Database.
- Be responsible for the installation, repair and maintenance of IT equipment and software
- Ensuring that all necessary governance functions and processes are adhered to and that these functions and processes fit in.
Management and Leadership Responsibilities
- Work closely with other teams within IT service to ensure customer satisfaction through end-to-end ownership of incidents and problems
- To communicate using persuasive and negotiating skills where agreement or co-operation is required
- To actively support and contribute to the delivery of key performance indicators for the successful assessment of performance
- To provide project teams and operational teams with advice and guidance on the specialist service area
Analytical Tasks
- Analyse systems and information to identify and resolve a wide range of problems in relation to hardware and software errors.
- Ensure related hardware and software faults that have been logged with the IT Service Desk are responded to in the agreed timescales.
- Proactively monitor, assess, and prioritise live IT incidents using our systems, ensuring resolution within agreed service level agreements.
- Support the IT Field Team Leader in identification of common problems as part of problem management agenda.
- To be aware of current Disaster Recovery Plans and escalation points in relation to these.
- To exercise particular care over any enhanced level of security access levels that the post holder may have to IT infrastructure or systems, not disclosing the authentication & security information to any other party (internal or external).
- Be familiar with the organisations Business Continuity Plan (BCP) and personal responsibilities within where applicable.
The Package:
If successful our client is offering a salary of £28,000 for the IT refresh engineer role, favourable holiday allowance & company pension scheme
How to Apply
If you are interested in hearing more about this IT engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn.
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