Transport Executive (Customer Services)

Optimum Recruitment Group are proud to be working with a well established and successful business based in central York, who are looking to appoint a Transport Executive .

Reporting into the Transport Manager , you will be responsible for providing first class customer service to all potential and existing customers and to ensure that all elements of the service are delivered.

Your duties will include:

• Confirming arrangements with customers.
• Responding to queries/issues with speed and finding suitable solutions.
• Proactively managing issues, maintaining the customer experience.
• Establishing and maintaining a direct relationship with suppliers relating to the brand. A suitable period of training and ongoing support and guidance will be available.
• Liaising with other teams in the business to ensure a seamless experience for customers and responding to queries about products and services.
• Respond to customer requests to alter their requirements within strict timescales whilst maintaining a high standard of customer service.

Do you:

• Proven experience of working in a high volume and fast paced customer focused environment with a strong emphasis on customer service.
• Able to work under pressure to meet strict deadlines whilst exhibiting excellent attention to detail.
• A strong team player.
• Capable of following written and verbal instructions and possess a clear and concise approach in verbal and written communication.
• Excellent written English and numeracy skills.
• Possess a methodical and organised approach to work, both individually and as part of a team.

Salary £25,000 plus benefits