Home
York
Associate - Operations Support

Associate - Operations Support

Page Group

Posted 15 days ago, valid for 10 days

York, North Yorkshire YO60, England

£20,000 - £24,000 per annum

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

This role is for an Operational Support professional in the technology and telecoms industry, requiring 1-2 years of customer service or support experience.
The Associate Support Analyst will handle incoming calls, investigate issues, and ensure accurate information capture while maintaining high customer satisfaction.
Responsibilities include managing various support channels such as telephone calls, emails, and web incidents, providing workarounds when necessary.
Candidates should possess excellent communication skills, analytical thinking, and a strong commitment to customer service.
The position offers the opportunity to work with a global leader in the industry, with access to innovative tools and a supportive work environment, though the salary is not specified.

This role is for a highly skilled Operational Support professional to join a thriving team within the technology and telecoms industry. The successful candidate will be responsible for handling incoming calls and undertaking any relevant issue investigation ensuring all key information is accurately captured

Client Details

Our client is a globally recognised leader in the technology industry. With a team of over 1,000 dedicated employees, this company is committed to delivering innovative solutions and services across multiple sectors.

Description

As an Associate Support Analyst, you will be responsible for handling incoming calls and undertaking any relevant issue investigation ensuring all key information is accurately captured
Ensure an exceptional level of customer service and satisfaction is met at all customer touch points
Perform and undertake all aspects of support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to ensure the successful resolution of issues, providing workarounds when appropriate
As an Associate Support Analyst, you will enjoy working in a diverse environment where you have the opportunity to work with different customers on a day to day basis
You have high standards and ensures that activities are driven to completion
You are a relationship builder and enjoy helping others
You are proactive and can prioritise tasks effectively

Profile

1-2 years of experience in a customer service or support role.Experience in handling customer queries via telephone, email, or live chat.
Excellent verbal and written communication skills.
Ability to communicate complex information in a clear and concise manner.
Strong commitment to delivering exceptional customer service and ensuring customer satisfaction.
Analytical thinking and the ability to troubleshoot and solve issues effectively.
Strong organizational and time management skills.

Job Offer

Opportunity to work with a global leader in the technology and telecoms industry
Supportive and innovative working environment
Access to the latest technologies and tools

Apply now in a few quick clicks

Associate - Operations Support

Operational Support / Customer Service Advisor in York

Programme Manager

SCIENCE TEACHER