- Act as a liaison between business stakeholders and technical teams, translating business needs into clear development requirements and specifications.
- Define epics, user stories, and acceptance criteria to guide the development team in building solutions that meet business objectives.
- Facilitate Agile ceremonies such as daily scrums, refinement, estimation meetings, and progress updates.
- Manage the product backlog, ensuring it is prioritised and optimised for delivery.
- Collaborate with stakeholders to identify areas for improvement, map user journeys, and document requirements.
- Play a key role in testing new development items, bug fixes, and supporting triage of live system issues.
- Lead workshops, present solutions, and assist with changes to Standard Operating Procedures (SOPs).
- Strong experience as a Product Owner, ideally with exposure to business analysis best practices.
- A proven track record of working in Agile IT teams, delivering iterative development and managing multiple projects simultaneously.
- A keen eye for detail and the ability to identify problems and deliver creative solutions.
- Familiarity with tools like Jira for backlog management and an excellent working knowledge of Microsoft Office (Excel, Word, PowerPoint).
- Knowledge of IT infrastructure, including AWS and Azure, and experience with projects involving server and networking changes.