Clinical Administrative Coordinator - Albuquerque, NM

Optum NM is seeking a Clinical Administrative Coordinator to join our team in Albuquerque, NM. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone.

At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you’ll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

The Clinical Administrative Coordinator is responsible for scheduling diagnostic tests and appointments for the radiology department, consistent with patient needs and requests. Accurately schedules and pre-registers patients into different computer programs for procedures and exams. Adheres to policies, procedures and regulations to ensure compliance and patient safety. Participation in Compliance and other important training is a condition of employment.

This position is full-time, Monday - Friday. Employees are required to work during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 5150 Journal Center Blvd NE, Albuquerque, NM 87109.

We offer weeks of on-the-job training. The hours during training will be 8:00am - 5:00pm, Monday - Friday.

Primary Responsibilities: 

• Accurately schedules and coordinates patient appointments for exams and procedures
• Gathers insurance information and pre-registers patients into the necessary systems and provides patients with direction on applicable pre- and post-operative preps
• Obtains verification of benefits and coordinates pre-authorization with Clinic
• Coordinate with external groups/physicians/hospitals to set up and confirm scheduling for procedures
• Accurately uses procedure codes to ensure proper billing
• Communicates verbal and written orders in accordance with policies and procedures
• Handles telephone calls in an efficient manner to meet corporate guidelines for waits and delays as well as meeting abandonment ratio criteria
• Ensures accurate placement of patients on the various schedules at all facilities to enable timely delivery of service to the patient
• Performs reminder calls and checks eligibility daily as needed
• Provides clerical support for assigned areas to include scanning, filing, data entry
• Other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 6+ months of experience with scheduling in healthcare, medical office
• Experience with computer including Windows-based programs and Microsoft Office products
• Ability to work onsite at 5150 Journal Center Blvd NE, Albuquerque, NM 87109
• Ability to work Monday - Friday, during our normal business hours of 8:00am - 5:00pm, including the flexibility to work occasional overtime, based on the business need

Preferred Qualifications:

• 1+ years of related experience
• Experience working in Radiology department
• Registration and insurance knowledge

Soft Skills:

• Demonstrated ability to communicate effectively and work independently
• Demonstrated ability to multi-task

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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