Field Based Clinical Practice Performance Coordinator - Arcadia, CA

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

Positions in this function drive clinical relationships and engagement with physician practices, members, while partnering internally (with areas such as Network contract mgrs., Analytics, Medical Directors, Supportive Care Programs, and Health Plan market leaders) with a goal of improving practice performance. Positions are accountable for e a range of clinical practice performance initiatives, which may include, but is not limited to improvement on chronic condition documentation, HEDIS, and STARs gap closure. This position will also support network offices through effective education and reporting of metrics, accessing support programs available for management of members with complex and/or chronic conditions, and proactively identifying performance improvement opportunities through the use of data analytics, technology, workflow changes and clinical support. These roles develop comprehensive, provider-specific plans to increase their physician practice performance, reduce readmissions and improve their outcomes.

This position is full-time, Monday - Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 8:30 am - 5:00 pm PST. It may be necessary, given the business need, to work occasional overtime and weekends. Our office is located at 440 E Huntington Drive, Suite 200, Arcadia, CA 91006. Employees will be required to work 2 days onsite at the office and 3 days on the field.

We offer on the job training. The hours during training will be 8:30 am - 5:00 pm PST, Monday - Friday.  Training will be conducted onsite.

Primary Responsibilities:

• Advance high volume office workflow and programmatic coordination in collaboration with the PRMs.
• Complete in office assessment and advise on the development of supportive action plans.
• Maintain the office action plan (in partnership with other accountable teammates and stakeholders).
• Host regular meetings / engagement cadence with office in collab with IPA staff.
• Training / System Support / Education.
• Coordinate with accountable teams for at the elbow training and system support (Cozeva, Datacore).
• Liaises on system challenges (Datacore, Cozeva, etc.) and escalates challenges to Optum resources – at the elbow.
• Coordinate education sessions with medical directors to complete.
• Clinical Support.
• Chart dives to support quality and risk documentation.
• Enter supplemental data on behalf of the office.
• Determine quarterly event planning, coordination, and management for Saturday clinics and health fairs to support regional advancement of goals.
• Support incomplete / amend / lookback workflows for high volume offices.
• PRM Collaboration: Support PRMs in questions on pursuit list generation and reinforce PRM messages in the IPA office.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• High school diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ year of healthcare experience
• Experience OR knowledge of Quality (HEDIS) and Risk Adjustment
• Ability to drive up to 75% of the time to local Practitioners offices
• Must have reliable transportation
• Ability to work between the hours of 8:30 AM - 5:00 PM PST from Monday - Friday

Preferred Qualifications:

• Experience with Windows based programs including Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook
• Fluency in Spanish, Cantonese, Vietnamese, OR Mandarin

California Residents Only: The hourly range for this role is $19.47 to $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.