Enterprise Installation Technician

Enterprise Installation Technician

Austin, TX

Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company. 

Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success.  With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond. 

The Enterprise Installation Technician is responsible for the installation, test, and turn up of all central office, master control, remote network backbone equipment pertaining to Enterprise Data, Retail MDU, MTU, and SDU areas. Additionally responsible for customer premise enterprise equipment installation, testing, activation and trouble repair calls for ON or Off network Enterprise customers by monitoring and completing all new, change, and disconnect orders per the pertinent due dates in the workflow calendar.  

Where you will work: 

• This position will be based in Astounds Austin, TX office.

A Day in the Life of the Enterprise Installation Technician:

• Ensures enterprise installation and activation dates are met to 100% and related orders are completed by their due date.
• Coordinates with Broadband Engineering to assure all required network installation material is ordered/delivered to meet project due date.
• Responsible for field trouble resolution on all devices within the network.
• Manages integrity and inventory of all tools, equipment, and any other devices used in daily activities.
• Performs walk-out requests and provides inventory of ISP and CPE material required to complete given project.
• Available to work nights and weekends for emergency call out, or for on-call situations as needed.
• Drives a company vehicle in the course and scope of performing duties.
• Other duties as assigned.

What You Bring to the Table:

• 3+ years experience in telecommunications technical role required. Experience includes working with telephony architecture, computer systems, inside cable plant, security systems.
• Basic understanding of IP network protocols.

Education and Certifications:

• High school diploma or equivalent
• Drivers License required

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program

Benefits listed above are for regular full-time positions

Our Mission Statement:

• Take care of our customers
• Take care of each other
• Do what we say we are going to do
• Have fun

Diverse Workforce / EEO:

Astound Broadband is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other’s differences to maximize the experience of our teammates and our community.  We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf  

Experience

• 3 year(s): Security Systems
• 3 year(s): Inside Cable Plant
• 3 year(s): Computer Systems
• 3 year(s): Telephony Architecture

Education

• High School or better

Licenses & Certifications

• Drivers License

Skills

• Self-Managment
• Verbal Communication
• Logical Reasoning
• Integrity
• Answering Phones
• Customer Service

Behaviors

• Functional Expert: Considered a thought leader on a subject
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)