GMS Delivery Operations Lead

Job Family:

Travel Required:

Clearance Required:

What You Will Do:

The Delivery Operations Lead will be accountable for project startup mobilization and transition, contract due diligence, metrics and reporting, operational forecasting, optimizing processes, supporting project staffing and advance hiring process. Manage a global delivery operations team supporting all projects / program under Guidehouse Managed Services.  Key responsibility areas include:

Startup & Mobilization

• Oversee/ manage team of Transition Managers who run the start-up and mobilization of new projects
• Streamline the Start-up/Mobilization function leveraging standard templates
• Refine Due Diligence process as part of the Start Up and Mobilization Implementation Plan

Staffing Support

• Oversee the staffing process for all Managed Services projects working closely with the Capability Leads, Portfolio Leads, Account Executives, Delivery Executives, Offshore Portfolio Delivery Leads and Talent Acquisition

Metrics & Reporting

• Identify, review, and normalize the existing reports
• Drive adoption of Power BI dashboards for reports facilitation
• Operational Forecasting – Resource, Cost, Facility etc.

What You Will Need:

• Bachelor's degree
• Travel as needed 25%
• Fifteen (15) years' experience in delivery operations or operations

What Would Be Nice To Have:

·        3-5 years of Healthcare RCM Delivery and Operations experience

·        Experience in leading and managing Transition, Mobilization and Client Onboarding functions

·        Experience working with Contact Center organization

·        Experience managing operations teams

·       Ability to effectively communicate at all levels of an organization

·        Strong verbal and written communication skills, including presentation skills at corporate level.

·        Strong problem solving, marketing analysis and evaluation skills

·        Proficient in use of Excel, PowerPoint, Outlook, and Word

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.