Patient Access Representative - PRN

Blue Ridge Medical Center is seeking a dedicated and detail-oriented Patient Access Representative (PRN) to join our team. This position plays a vital role in ensuring a positive patient experience by providing high-quality customer service during the registration, check-in, and check-out processes. The Patient Access Representative will work on an as-needed basis, assisting with a variety of tasks including patient registration, insurance verification, appointment scheduling, and ensuring accurate and timely documentation.

-Patient Registration and Check-In: Accurately gather and verify patient information, including personal details, insurance information, and relevant medical history, to create or update records.

-Scheduling and Coordination: Assist patients in scheduling appointments, managing cancellations or rescheduling, and providing guidance on follow-up visits as needed.

-Insurance Verification: Confirm insurance eligibility and coverage, assist with authorization processes, and communicate any financial obligations to patients prior to appointments.

-Financial Counseling and Payments: Collect copayments, answer patient questions about billing, and provide information on available financial assistance programs.

-Customer Service: Ensure a welcoming environment for all patients and visitors, answering inquiries, addressing concerns, and directing them to appropriate resources or departments.

-Data Entry and Documentation: Maintain accurate and timely documentation in the electronic health record (EHR) system, ensuring compliance with confidentiality and privacy policies.

-Collaboration and Communication: Work closely with medical staff, billing, and other administrative departments to ensure a smooth and coordinated patient experience.

- High school diploma or equivalent required; additional training in medical office administration or related field preferred.

- Prior experience in patient access, patient registration, or a similar healthcare administrative role.

- Knowledge of insurance processes, including verification and billing, is a plus.

- Strong communication and interpersonal skills, with a patient-centered approach.

- Proficient in data entry and comfortable using EHR systems (prior experience with specific EHR systems is a plus).

- Ability to work on a flexible, as-needed (PRN) basis, including possible weekend and evening shifts.

- Attention to detail and a commitment to maintaining patient confidentiality.