Transaction Banking Product Management – (Senior Product Manager – Liquidity)

Santander’s Commercial Banking Division is an active provider of capital, treasury management and risk management solutions to thousands of small and mid-sized companies in the northeast and across the country. We also have expertise and provide service to specific industry sectors including real estate, asset based lending, energy, education, health care and government. 

Our clients rely on the strength of Santander’s balance sheet and the degree to which our relationship managers understand their businesses in order to develop the most relevant and compelling solutions.  In addition, Santander’s significant international presence in regions around the world uniquely positions us to help companies grow their business, both near and far.

The Senior Product Manager – Liquidity provides leadership, supervision, direction and ownership for Liquidity products within the Transaction Banking group.  As part of the Product Management organization, the candidate has overall responsibility for a defined set of cash management products, including Account Analysis, Commercial ATM Card and Limited Access Services, while also supporting platform conversion efforts.  Specific accountabilities include planning and strategic direction, product profit margin management, product development and implementation, quality assurance, contract management, ongoing product support, market visibility, conversion planning and execution and product risk management.

Primary Objectives

• Deliver on planned new product initiatives
• Establish future product strategy and tactics
• Oversee day-to-day product management tasks
• Manage product risks

Duties and responsibilities

• Serve as end-to-end business owner, leading products’ evolution by setting product strategy and executing related tactics, working in conjunction with various business partners
• Establish financial goals and plans to achieve them.  Develop accurate revenue capture processes and understand/influence the drivers of revenue and expense to meet profitability targets
• Monitor revenue and expense for family of products, establish product profit margins and direct product pricing strategies
• Lead Product Governance disciplines (Product Reviews, Annual Product Plans, Competitive Analyses, Pipeline Reviews, etc)
• Produce business cases and other appropriate funding documents for new products and major enhancements and secure investment via Challenge Groups and Investment Board
• Research and define product and technological requirements of clients and oversee development and testing of new products and enhancements to existing services
• Working with functional partners, manage new product launch activities for the family of products, including the development of marketing collateral, service agreements, product training, client implementation, and internal/external communications
• Ensure project timelines are met, risks to plan are identified along with mitigating factors
• Direct ongoing product support with business partners for BAU capabilities including, product training, product packaging, promotion, and development of marketing collateral
• Assists Sales in responding to and/or closing new client business opportunities
• Manage risk for product suite, including developing risk reporting and metrics in close collaboration with Front Line and Second Line risk partners
• Engage regularly with key internal stakeholders from Sales, Operations, Technology, AML, Fraud and Risk
• Oversee establishment of performance and quality indicators with third-party partners or product delivery vendors
• As required, participate in bank-wide conversion projects (e.g. bank acquisition and/or system conversion)
• Promote a positive image and perception of leadership/expertise for Santander through efforts such as speaking engagements at major industry conferences, published articles, and client interfaces
• Participate actively in Industry Associations and workgroups

Qualifications

• Undergraduate degree or equivalent work experience
• 7-10 years related business experience in banking, product management & development and/or adjacent functions (e.g. project management, service, onboarding)
• In depth knowledge of Cash Management products
• Proven leadership and people management skills role (not expected to manage staff, but motivate peers)
• Demonstrated ability to interact with senior management and communicate succinctly.
• Understanding of Corporate and Commercial Banking customer needs and competitive offerings
• Ability to serve as a role model to others on developing a trusted communication style.
• Demonstrated ability to build strong trusted relationships and foster collaboration and teamwork
• Ability to understand complex systems and technology processes and demonstrated product management skills
• Demonstrated superior analytical, financial and strategic planning skills
• Ability to manage and direct professional level employees in a peer management capacity in completing assigned tasks and achieving established goals
• Ability to manage multiple, complex projects and work in a fast-paced entrepreneurial environment
• Proficiency in Microsoft Office - Word, Excel, PowerPoint, Access and Project - and familiarity with banking internal systems
• Exceptional written, verbal communication and presentation skills
• Some (Domestic, primarily Northeast) travel required to visit clients and vendors.

Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

Primary Location: Boston, MA, Boston

Other Locations: Massachusetts-Boston

Organization: Santander Bank N.A.