Director, Operational Efficiency

Primarily responsible for driving large-scale change, fostering innovation, and ensuring operational excellence to position the company for speed, quality, and competitiveness. A primary objective will be to unify and stimulate cross-collaboration between the different areas of the Product & Platform function as well as the wider business. Leads cultural and organizational change efforts to embed agility, efficiency, and a customer-first mindset. Works as a strategic partner with business owners, project leaders, product managers, technology, and other stakeholders to lead the improvement of the Products & Platform operating model. Works with partners across the organization to implement tools and processes that will support the strategies, optimize business processes, and enhance employee and customer experiences. Will be responsible for leading the transformation and change initiatives required to both stabilize and transform the product management target operating mode. Creates, leads, and evolves the Product & Platform operating model across business and technology. Develops a roadmap to deliver on the desired target operating model, including processes and functions integral to the support of the product management function, focusing on increasing quality and speed. Identifies opportunities to integrate new capabilities and innovations into the company's collaboration, project management, and product management tools. Partners with business owners, Risk and Compliance, Technology, and other key stakeholders to drive development and execution of Santander’s ways of working roadmap. Leverages research and data-driven insights to identify opportunities, propose solutions, create, and maintain roadmaps, and improve performance. Leads the execution of agile development processes, collaborating with Product Managers, Product Owners, and Technology Leaders to improve day to day execution of program deliverables. Generates buy-in and facilitate cross-functional collaboration with a wide range of technical stakeholder. Works across departments to enable the teams to reach their goals; includes risk and change management processes. Identifies and pursues opportunities to fine-tune and improve program execution.