Project Manager Operations PMO (OPMO)

The Team 

The OPMO oversees the execution of initiatives across Operations (Protection NB & UW, Policy Holder Services / Annuity NB, Strategy & Transformation, Shared Services & Operations Insights & Performance Optimization).  Our team partners closely with Distribution, Product and Legal/Compliance to deliver value through project implementation.  We leverage standards put in place by the enterprise Corporate Function PMO (CFPMO) to drive consistency across our portfolio.  The team is focused on driving and aligning critical programs and projects across our Operations organization, creating more visibility into this work, while enabling better prioritization, collaboration, and execution.   We strive for continuous improvement and best in class service to our clients.  

We are a diverse team of project managers, who enjoy solving complex business problems with proven track records of excellence in project management and the ability to quickly structure and manage work in a dynamic, complex environment. 

The Impact: 

As an Operations Project Manager, you will: 

• Partner with Project Sponsors and Functional Managers to compile Discovery artifacts such as a Scope documents, Cost Benefit Analysis (CBA), Project Charter, high level Resource Plan, and high-level Milestone Plan to be reviewed to receive Discovery Funding

• Develop and maintain required Detailed Planning artifacts and manage plan execution 

• Determine project scope and manage scope executionacross multiple large projects or medium to large programs where scope is subject to change, contains high complexity and high degree of risk, large number of resources, and complex organizational change issues that support complex enterprise or strategic corporate goals 

• Anticipate and address delivery challenges, and request budget changes if needed following associated Change Request Process 

• Develop high-level milestones during Discovery​ and develop detailed project schedules during Detailed Planning 

• Works with a high degree of autonomy to apply industry leading project and program management knowledge to refine the resource plan, develop a RACI Matrix, conduct a Key-Person Risk Assessment, and Third-Party Support Needs Assessment  as needed 

• Ensure early identification, resolution, and escalation of project risks through maintenance of Risk and Issue Log and project Pre-Mortem activity 

• Drives continuous improvement and efficiencies beyond own scope of responsibility 

• Accountable for meeting all business requirements from development through implementation 

• Confirm achievement of objectives, verify and document project results to formalize acceptance of business & readiness deliverables by the sponsor 

• Facilitate lessons learned for business team and retain information in a central location for future use 

Minimum Qualifications 

• Bachelor's degree​ or equivalent experience and expertise 

• 8+ years of project management experience 

• 7+ years of proficiency in project management software including but not limited to MS Project, MS Planner and Jira.

• 7+ years of working knowledge across insurance industry specific to Workforce Management, Contact Center Platforms, Inforce Admin Systems or Business Intelligence.  ​

Preferred Qualifications 

• 10+ years of project management experience, 5+ within a PMO 

• 8+ years of experience leading projects impacting the insurance industry 

• Project Management Professional (PMP) certification or equivalent​

• Proven success in delivering complex long-term projects on time, within budget, and to scope​ 

• Strong understanding of project management methodologies​ 

• Excellent communication (written and verbal) and interpersonal skills​ 

• Agile/Waterfall project management experience​ 

What to Expect as Part of MassMutual and the Team 

• Regular meetings with the OPMO 

• Focused one-on-one meetings with your manager 

• Access to mentorship opportunities  

• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups 

• Access to learning content on Degreed and other informational platforms 

• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits 

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